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Conversations to Have with Clients


Learn how to win more business and create better experiences through the conversations you have with your HVAC or IAQ clients.

Residential and commercial customers in the United States spent 10% of the country’s energy consumption in 2019 on their heating and cooling needs. As an HVAC contractor or IAQ professional, you have an opportunity to provide this necessary service in a thoughtful way to make your customer’s life easier. A great way to do this is to have a list of prepared questions and answers for your customers.

The average customer doesn’t necessarily understand the importance and benefits of maintenance, products, and IAQ upgrades. That’s where you, the HVAC or IAQ expert, come in. When you have the conversations that clients need, you start building trust. This series of questions and answers improve your ability to help your customers and increase the chance of converting sales. Here are some of the most important conversations you should discuss with customers.

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Any home services industry professional should have a prepared list of questions for every client they meet with. This can lead to better sales and a memorable customer experience. HVAC sales reps and distributors should share, clip a slide to add to your presentation, or email this to businesses that can benefit from these helpful talking points.
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